A Nurse Dreams of Working in a Setting Where Excellent

A nurse dreams of working in a setting where excellent care is given. The nurse observes, however, that more and more patients and families are complaining that no one is attending to their needs or answering their questions. Which action by the nurse demonstrates leadership and is likely to be most effective in moving toward a level of excellence?

A) Arrange for a meeting of nursing colleagues to discuss the problem and go to that meeting with a list of possible solutions to consider.
B) Tell the patients and families that the agency will not hire enough staff to spend more time with them so little can change.
C) Write a letter to the nurse executive and to the agency chief executive officer demanding that they do something to solve this problem.
D) Quit and find another job in another facility that fosters excellence.