The implementation of just-in-time and total quality management practices worldwide, the key is to involve employees in the customer satisfaction process

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Just-in-time (JIT) and Total Quality Management (TQM) practices focus on efficiency and quality improvement, respectively. Both methodologies emphasize the importance of involving employees at all levels in the process of ensuring customer satisfaction, as employee participation is crucial for identifying and solving problems in production and service delivery processes.

The Implementation of Just-In-Time and Total Quality Management Practices Worldwide