Maurice is developing an MBO plan to review with his boss next week.One of the objectives is "Get better evaluations from customer service." Evaluate this item.
A)The boss is the person to set objectives for MBO.
B)The objective should express a character trait, not an outcome.
C)The objective should be more specific.
D)The objective is too specific.
E)There are no objectives like this in an MBO.

Question

Quizplus · Accepted Answer

The objective "Get better evaluations from customer service" lacks specificity in terms of how the improvement will be measured or what specific actions will be taken to achieve better evaluations. Management by Objectives (MBO) emphasizes clear, specific, and measurable goals.

Maurice Is Developing an MBO Plan to Review with His