Spring Airlines is a small budget airline that is based in China.Due to the unfamiliarity of this mode of transportation in China, Spring's employees are often attacked by unhappy customers who demand compensation for flight delays.According to Herzberg, these attacks by passengers would be an example of a _____ factor.

Question

Quizplus · Accepted Answer

According to Herzberg's Two-Factor Theory, hygiene factors include aspects of the work environment that can lead to dissatisfaction if missing or inadequate, but do not necessarily motivate employees when improved. The attacks by passengers would be considered a hygiene factor, as they can cause dissatisfaction among employees.

Spring Airlines Is a Small Budget Airline That Is Based