Sociologist Arlie Hochschild observed how "feeling rules" were instructed to Delta Airlines cabin staff as part of their training regimen. The "feeling rules" associated with this occupation:

Question

Quizplus · Accepted Answer

Hochschild's research on Delta Airlines cabin staff highlighted how "feeling rules" were an integral part of their training, aiming to shape the emotional labor of the staff. This included teaching staff to play specific emotional roles, encouraging a particular emotional tone in passengers, and using techniques like practicing expressions and recalling memories to enhance their emotional performances.

Sociologist Arlie Hochschild Observed How "Feeling Rules" Were Instructed to Delta