An alert, oriented, competent older adult patient is diagnosed with a terminal illness. The patient requests a Do Not Attempt Resuscitation/Allow Natural Death (AND) prescription. The patient's family members oppose the patient's decision and ask the healthcare team to ignore the request. Despite lengthy discussions among the patient, physician, nurse, and family, the conflict is unresolved. The nurse asks the hospital chaplain to help the family and healthcare team members understand each other's opposing views. Which step of the MORAL model is the nurse implementing?
A) M-Massage the dilemma
B) O-Outline the options
C) R-Resolve the dilemma
D) L-Look back and evaluate
Correct Answer:
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