The nurse manager conducts an informal negotiation between two staff nurses who have had ongoing difficulty working together peacefully. During which step of the informal negotiation process does the nurse leader focus on managing the staff nurses' emotions?
A)Setting the stage
B)Conducting the negotiation
C)Making offers and counteroffers
D)Agreeing on resolution of the conflict

Question

Quizplus · Accepted Answer

During the "Conducting the negotiation" step, the nurse leader focuses on managing emotions to facilitate effective communication and understanding between the parties involved.

The Nurse Manager Conducts an Informal Negotiation Between Two Staff