Falco Industries is adopting a balanced scorecard. It would be a positive outcome of the process if Falco's employees fully embraced surrogation of the metrics.

Question

Quizplus · Accepted Answer

Surrogation is a cognitive bias where a measure for a construct of interest becomes the target itself, potentially leading to a narrow focus that might overlook other important aspects of performance. Embracing surrogation could lead to misaligned priorities and not necessarily a positive outcome.

Falco Industries Is Adopting a Balanced Scorecard