Juana and Carl Are Implementing a Balanced Scorecard for Their

Juana and Carl are implementing a balanced scorecard for their company, DoItRight Manufacturing. They are considering various performance metrics for assessing progress toward strategic objectives. Which of the following would be a good choice of performance metric for the strategic objective listed?

A) The strategic objective of delighting the customer is measured by the number of repeat customers.
B) The strategic objective of delighting the customer is measured by the average employee tenure.
C) The strategic objective of increasing profits is measured by the number of hours provided for employee training.
D) The strategic objective increasing profits is measured by the customer satisfaction rating.