During the Admission Process, Which Actions Will the Nurse Take

During the admission process, which actions will the nurse take to make the client feel comfortable and welcome? Select all that apply.

A) Maintain an attitude of authority.
B) Introduce self and shake the client's hand.
C) Make eye contact and speak directly to the client.
D) Share the nurse's credentials with the client.
E) Inform the client that the unit is understaffed.