(Last Word) When they were first introduced, ATMs
A) were a substitute for bank tellers, but eventually became a complement.
B) were a substitute for bank tellers, and their existence has continued to depress the demand for tellers.
C) were a complement to bank tellers, but over time have replaced them.
D) had no effect on the demand for bank tellers.

Question

Quizplus · Accepted Answer

Initially, ATMs were introduced as a substitute for bank tellers but eventually became a complement to them. ATMs helped banks by reducing the workload of their employees so that they could focus on more value-added tasks, while also providing convenience to customers who could conduct basic transactions outside of banking hours. However, they did not completely replace bank tellers as some tasks still require human assistance.

(Last Word) When They Were First Introduced, ATMs