One of your clients has just told you that she suspects that her son is involved in illegal drugs. What might you say to her to seek clarification?
A) I'm sure it will all turn out alright.
B) Don't worry about it. It's typical for teenagers to rebel against their parents.
C) Tell me what makes you think he is involved in drugs.
D) I can understand why you would be angry with him.

Question

Quizplus · Accepted Answer

Asking the client to elaborate on their concerns ("Tell me what makes you think he is involved in drugs.") is a way to seek clarification and gather more information about the situation without making assumptions or dismissing the client's worries.

One of Your Clients Has Just Told You That She