Raymond, the manager at the local post office, wants to figure out how to improve worker motivation. Recently, Raymond read about the Hawthorne studies conducted by Elton Mayo and colleagues. He believes these studies offer important insights into what motivates employees. Raymond is likely to support the methods and ideas associated with scientific management.

Question

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Scientific management had little concern for how "human factors" could motivate employees. In the Hawthorne studies, however, Mayo and his colleagues showed that human factors could have a major influence on worker productivity. They concluded that the reason productivity increased no matter how physical working conditions were changed was that the employees who participated in the experiment felt special, and developed a sense of camaraderie that made their work more enjoyable. This improved their job satisfaction, leading to higher productivity.

Raymond, the Manager at the Local Post Office, Wants to Figure