Ari is president and CEO of Bigbux Bank. Recently, he has sought to encourage more open two-way communication among the bank's employees and managers. One of the most important things Ari can do to achieve this goal is to become a good listener.

Question

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The first step in encouraging open two-way communication within an organization is for top management to create an organizational culture that rewards listening. Top managers can help establish this culture by becoming good listeners themselves.

Ari Is President and CEO of Bigbux Bank