A quality assurance manager is interested in determining the likelihood that more
Than 20 calls come in to a particular customer service center per hour. What method
Would be most appropriate for assigning this probability?
A) Personal
B) Judgmental
C) Subjective
D) Relative Frequency
E) Classical

Question

Quizplus · Accepted Answer

Relative frequency is appropriate as it involves using historical data to estimate the probability of an event occurring.

A Quality Assurance Manager Is Interested in Determining the Likelihood