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The Overnight Shipping Business Has Skyrocketed in the Last Ten

Question 127

Short Answer

The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown below in the following table:  Satisfaction level  Frequency of Use  High  Medium  Low  TOTAL <2 per month 25014010400 2-5 per month 140555200>5 per month 70255100 TOTAL 46022020700\begin{array}{c|ccc|c} & {\text { Satisfaction level }} & \\\text { Frequency of Use } & \text { High } & \text { Medium } & \text { Low } & \text { TOTAL } \\\hline<2 \text { per month } & 250 & 140 & 10 & 400 \\\text { 2-5 per month } & 140 & 55 & 5 & 200 \\>5 \text { per month } & 70 & 25 & 5 & 100 \\\hline \text { TOTAL } & 460 & 220 & 20 & 700\end{array}

Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer did not have a high level of satisfaction with the company?
A) 1235\frac { 12 } { 35 }

B) 2335\frac { 23 } { 35 }

C) 47\frac { 4 } { 7 }

D) 37\frac { 3 } { 7 }

Correct Answer:

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