The process of managing complex changes in the organization with the aim of improving quality is called

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Total Quality Management (TQM) is a process of managing complex changes in an organization with the aim of improving quality. TQM involves everyone in the organization, from top executives to front-line workers, in continuous improvement efforts focused on meeting customer needs and expectations. TQM includes a range of activities, such as process improvement, employee training and development, leadership and management commitment, and customer feedback and involvement. Benchmarking, brand extension, and brand control are all important tools and strategies for improving quality, but they are not the overall process of managing complex changes in the organization.

The Process of Managing Complex Changes in the Organization with the Aim