Which of the following is not true about complaint letters?
A)Complaint letters are sources of data on product quality and service problems.
B)Complaint letters represent an incomplete and distorted picture.
C)People who write complaint letters are likely to be highly educated and articulate.
D)Complaint letters are the most commonly used method for consumers to resolve a dissatisfaction.
E)All of these are true about complaint letters.

Question

Quizplus · Accepted Answer

While complaint letters are an important source of feedback for companies to improve their products and services, they are not always the most commonly used method for consumers to resolve their dissatisfaction. Other methods include calling customer service or returning the product for a refund.

Which of the Following Is Not True About Complaint Letters