The second stage of CRM is to:
A)Target more attractive customers
B)Target younger, better-looking, customers
C)Ask unattractive customers to buy from another company
D)Persuade existing valuable customers to reduce costs by using the product less frequently

Question

Quizplus · Accepted Answer

The second stage of CRM is focused on targeting more attractive customers, which refers to customers who are more likely to generate higher profits or have a higher potential for future growth. This can involve analyzing customer data to identify key characteristics and behaviors, and then tailoring marketing and sales efforts to appeal to these customers.

The Second Stage of CRM Is To