The nurse is taking care of a child in the ICU. The parent appears very angry and tells the nurse no one is giving her information about her child. How should the nurse respond?

Question

Quizplus · Accepted Answer

The best choice is to apologize for the parent's perception and assure the parent that the staff will keep her informed. It is important to understand the parent's concerns and provide appropriate responses. Option A threatens the parent and could escalate the situation. Option C is a good idea, but may not be possible or necessary in all situations. Option D is not appropriate as it can be perceived as blaming the parent and is not helpful in resolving the issue.

The Nurse Is Taking Care of a Child in the ICU