Suncast Cable offers high definition (HD) cable TV, Internet and phone services to its customers. For those service issues that can be resolved by calling its technical support
Center, Suncast's goal is to have the problem solved within 30 minutes. In order to
Determine how well it is achieving this goal, they monitored calls to its technical support
Center over the last three months. The data compiled is shown in the table below. If
Suncast wished to determine probabilities using these data, what type of probability
Would it be calculating? $$\begin{array} { | l | l | l | l | }
\hline \text { Problem Resolved? } & \text { HD cable TV } & \text { Internet } & \text { Phone } \
\hline \text { Yes } & 123 & 350 & 77 \
\hline \text { No } & 115 & 122 & 63 \
\hline
\end{array}$$

Question

Suncast Cable offers high definition (HD) cable TV, Internet and phone services to its customers. For those service issues that can be resolved by calling its technical support
Center, Suncast's goal is to have the problem solved within 30 minutes. In order to
Determine how well it is achieving this goal, they monitored calls to its technical support
Center over the last three months. The data compiled is shown in the table below. If
Suncast wished to determine probabilities using these data, what type of probability
Would it be calculating? $$\begin{array} { | l | l | l | l | } 
\hline \text { Problem Resolved? } & \text { HD cable TV } & \text { Internet } & \text { Phone } \
\hline \text { Yes } & 123 & 350 & 77 \
\hline \text { No } & 115 & 122 & 63 \
\hline
\end{array}$$

Quizplus · Accepted Answer

The data compiled from monitoring calls to the technical support center over the last three months represent an empirical probability, which is based on past observations or data. Suncast is using this data to determine the probability of resolving a problem within 30 minutes for each service (HD cable TV, Internet, and phone). This type of probability is based on observed evidence and is often used to make predictions for future events.

Suncast Cable Offers High Definition (HD) Cable TV, Internet and Phone