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State Hospital Was Once the Premier Health Facility in the Yesville

Question 89

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State Hospital was once the premier health facility in the Yesville community.Unfortunately, budget cuts and the loss of strategic personnel due to non-competitive salaries have taken a toll on the hospital.The hospital decided to align current strategic goals using the Balanced Scorecard approach.These goals are: Financial: Balance revenue and Cost to break-even, leading to profit. Customer: Create new value for customer. Internal process: Ensure service quality and expand service networks. Learning and growth: Work toward more employees becoming leaders. Based on these goals, the hospital developed Objectives for the new balanced scorecard as follows: Financial Perspectives: Enhance operational excellence and cost management. Customer Perspectives: Investigate customer needs. Internal Process Perspectives: Enhance the combined professional service quality. Learning and Growth Perspectives: (1) Enhance employee satisfaction; and (2) Slow down the expansion of operating activity. Required: Given these objectives, list at least (5) measurements for each perspective.

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