A typical ﬁrst step in the collection of an overdue account is to ________________.

Question

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The most common first step in the collection of an overdue account is to reach out to the customer and attempt to collect the outstanding balance. This can be done through a phone call, email, or letter. A collection agency or legal action may be taken if initial attempts to collect are unsuccessful. Sending an aging schedule or contacting the customer's bank are not typical first steps in the collection process.

A Typical ﬁRst Step in the Collection of an Overdue