Laura used to go to a restaurant near her home. During her past few visits to the restaurant, the staff were rude and the food was served cold, even though she would always include a generous tip with the bill. This scenario exemplifies _____, according to which Laura did not perceive fairness in the exchange.

Question

Quizplus · Accepted Answer

The situation described in the scenario exemplifies equity theory, as Laura perceived an unfair exchange where the staff was rude and the food was cold despite her generous tip. Equity theory proposes that individuals compare the inputs and outcomes of their exchange relationship to those of others to determine fairness. In this case, Laura received unfavorable outcomes despite her inputs (payment and tip), leading to a sense of inequity.

Laura Used to Go to a Restaurant near Her Home