The president of Peso Bank tries to motivate employees by giving them $1,000 every time he notices them providing excellent customer service. The problem is that the president is never in the branch offices. According to the ____ component of expectancy theory, this plan will not motivate employees.

Question

Quizplus · Accepted Answer

The instrumentality component of expectancy theory refers to the belief that a certain level of performance will lead to a specific outcome. In this case, since the president is never in the branch offices to notice the excellent customer service, employees may believe that their performance is unlikely to lead to the reward, thus affecting their motivation.

The President of Peso Bank Tries to Motivate Employees by Giving