Judith is taking back a defective item to a store and does not have her receipt.In speaking with the clerk, who is refusing to replace the item without a receipt, Judith simply restates her request in several polite ways without raising her voice.Her persistent restatement of her request is known as

Question

Judith is taking back a defective item to a store and does not have her receipt.In speaking with the clerk, who is refusing to replace the item without a receipt, Judith simply restates her request in several polite ways without raising her voice.Her persistent restatement of her request is known as​

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Judith's persistent restatement of her request is known as the "broken record" technique, which involves calmly repeating oneself until the other party understands and complies with the request. This technique is a form of assertiveness without aggression or hostility, enabling one to stand up for their rights while maintaining a respectful tone. The door-in-the-face technique involves making an extreme request first, followed by the real request, and can be manipulative. Assertive rehearsal and overlearning are related to cognitive-behavioral therapy techniques and do not apply to this scenario.

Judith Is Taking Back a Defective Item to a Store