African-Americans in New York City were angered because they felt that the Korean grocers were treating them in an unfriendly and hostile manner since the Korean grocers did not smile or use polite expressions, such as "thank you," and they refused to place change directly in the customer's hand.Koreans and Korean-Americans consider smiling too much to be "silly," while expressions, such as "thank you" and "excuse me" are used sparingly and strangers are not touched even to return change.This misunderstanding was due to

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The situation described suggests that there is a lack of cultural awareness or understanding between the African-American customers and the Korean grocers. The differences in communication and social norms between the two groups are likely leading to misunderstandings and tension.

African-Americans in New York City Were Angered Because They Felt