Her fellow employees consider Arica to be helpful, conscientious, and courteous. Arica does not gossip, complain, or make small problems into bigger ones. She always attends voluntary and mandatory meetings in order to keep herself informed about organizational issues. Arica is displaying the characteristics of

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Arica's behavior exemplifies organizational citizenship, which refers to actions that are beneficial to the organization and are not part of the employee's formal job requirements. These include being helpful, conscientious, and courteous, not engaging in negative behaviors like gossiping or complaining, and participating actively in organizational activities.

Her Fellow Employees Consider Arica to Be Helpful, Conscientious, and Courteous