After dealing with multiple customer service issues,Peggy decided that she would not renew her contract with Ron's customer service company.Moving the customer service function back within Peggy's company is known as insourcing.

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Insourcing refers to the practice of bringing a business function or service back in-house, which is what Peggy is doing by deciding to move the customer service function back within her own company instead of continuing to outsource it to Ron's customer service company.

After Dealing with Multiple Customer Service Issues,Peggy Decided That She