Firms that want to be more responsive to the needs of customers tend to move toward a more _____ organization.

Question

Quizplus · Accepted Answer

A decentralized organization allows for decision-making to occur at lower levels in the organizational hierarchy, making it easier to respond more quickly to customer needs. Centralized organizations tend to have decision-making concentrated at the top, which can slow down responsiveness. Bureaucratic and authoritative organizations often prioritize rules and hierarchy over customer needs.

Firms That Want to Be More Responsive to the Needs