The primary disadvantage of customer departmentalization is:
A)its overemphasis on customer needs.
B)that it leads to duplication of resources.
C)that it organizes work based on business functions solely.
D)its overspecialization of managers and workers.
E)its inability to solve problems for specific customers.

Question

Quizplus · Accepted Answer

Customer departmentalization can lead to duplication of resources and inefficiency as each department focuses only on its assigned customer group. This can result in wasted resources and increased costs for the organization.

The Primary Disadvantage of Customer Departmentalization Is