____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.
A)Consumer confidence analysis
B)Competitive analysis
C)Reactive customer monitoring
D)Proactive customer monitoring
E)Continuous data mining

Question

Quizplus · Accepted Answer

Reactive customer monitoring involves analyzing customer feedback and complaints after they have occurred, rather than proactively identifying and addressing potential issues.

____ Is Used to Refer to a Company's Practice of Identifying