The link between the technician and the customer is the service writer/service advisor.

Name: The link between the technician and the customer is the service writer/service advisor.
Brand: Quizplus
Rating: 5.0 (53 reviews)

Question

Quizplus · Accepted Answer

The service writer/service advisor is responsible for communicating with the customer and conveying information between the customer and the technician. They act as a liaison and help ensure that the customer's needs are understood and their vehicle's issues are properly addressed.

The Link Between the Technician and the Customer Is the Service