Dell's Social Media Case Study Illustrates That

Dell's social media case study illustrates that

A) Twitter is an important channel for customer service.
B) Collaboration isn't as important as converting.
C) Social media can be more than just a communications tool,becoming an important part of the business process.
D) A well-written and updated blog can overcome negative perceptions.
E) Dell has a high sales volume but does not understand social media.