In a system of quality control, leadership responsibilities for quality within the firm are best characterized by:
A)basing personnel performance evaluations on the employees' ability to generate revenues from existing clients or by acquiring new clients.
B)management's evaluation of the integrity and business reputation of the client.
C)management's clear and consistent demonstration of its own commitment to quality control and high-quality work.
D)assigning management responsibilities in such a manner that commercial considerations are the firm's top priority.

Question

Quizplus · Accepted Answer

Leadership responsibilities for quality within the firm should involve management's clear and consistent demonstration of its own commitment to quality control and high-quality work. This involves setting a tone of quality from the top down and ensuring that all employees understand the importance of quality in the organization. Prioritizing commercial considerations over quality can lead to compromised work and ultimately harm the firm's reputation. Evaluating personnel based solely on revenue generation ignores the importance of quality work and can incentivize employees to prioritize short-term gains over long-term success. Evaluating clients based on integrity and business reputation is important, but it does not address the leadership responsibilities for quality within the firm itself.

In a System of Quality Control, Leadership Responsibilities for Quality