Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position. Which of the following, if true, undermines the argument that the Purrfect Pets manager should observe workers in order to gather job analysis information?
A)Purrfect Pets lacks the technology to perform quantitative job assessments.
B)Part-time and seasonal workers fill most of the positions at Purrfect Pets.
C)The tasks of most Purrfect Pets employees vary widely from day to day.
D)During the morning, business at Purrfect Pets typically slows down.

Question

Quizplus · Accepted Answer

C)Observation is an inappropriate tool for collecting job analysis information if employees only occasionally participate in certain tasks. If the tasks vary on a daily basis, one day of observation would fail to gather the necessary information. An interview might be the best way to find out what an employee does in this situation.

Purrfect Pets Is a Local Pet Supply Store with a Following