An ongoing process through which employees strive to eliminate waste, reduce response time, minimize defects, and simplify the design and delivery of products and services to customers is known as benchmarking.

Question

Quizplus · Accepted Answer

The description is actually referring to continuous improvement, not benchmarking. Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other companies.

An Ongoing Process Through Which Employees Strive to Eliminate Waste