External failure costs include warranty costs and managerial time handling customer complaints.
Correct Answer:
Verified
Q2: In statistical process control (SPC),special or assignable
Q3: A formal service quality evaluation process:
A)measures the
Q4: Examples of prevention costs include:
A)employee training and
Q5: A six sigma (6σ)approach to quality:
A)means there
Q6: The real costs of quality:
A)tend to rise
Q7: The process capability index (Cp)combines process spread
Q8: The allocation between buyer and seller of
Q9: If a process is stable and predictable:
A)the
Q10: A sampling technique in which every element
Q11: A supplier certification program:
A)adds cost to the
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