In a service triad:
A)the service supplier and customers are the coproducer of the service,excluding the buyer from the service encounter.
B)the buyer is dependent on the supplier for the satisfactory fulfillment of customers' service demands.
C)the buyer is dependent on the supplier for customer service innovation and organizational learning.
D)the service supplier and customers are the coproducer of the service,excluding the buyer from the service encounter,and the buyer is dependent on the supplier for the satisfactory fulfillment of customers' service demands.
E)the service supplier and customers are the coproducer of the service,excluding the buyer from the service encounter;the buyer is dependent on the supplier for the satisfactory fulfillment of customers' service demands;and the buyer is dependent on the supplier for customer service innovation and organizational learning.

Question

Quizplus · Accepted Answer

In a service triad, the service supplier and customers often co-produce the service, with the buyer being excluded from the direct service encounter. However, the buyer is dependent on the supplier not only for the satisfactory fulfillment of customers' service demands but also for customer service innovation and organizational learning. This makes option E the most comprehensive and accurate description of a service triad.

In a Service Triad