Lorenzo is being interviewed for a customer service position at a retail store. The interviewer asks him to provide a specific example of his customer service skills. The interviewer is asking Lorenzo to __________.
A) provide details of his educational and work background
B) list all the customer service traits that he possesses
C) tell a brief descriptive story that demonstrates a time he provided excellent customer service
D) pretend he is serving a customer and act out how he will assist him or her

Question

Quizplus · Accepted Answer

The interviewer is asking for a specific example, which implies a story or scenario that demonstrates Lorenzo's customer service skills. Options A and B do not provide a specific example and Option D is not as effective in demonstrating past experience or skills.

Lorenzo Is Being Interviewed for a Customer Service Position at a Retail