Joanna was sure that her coworker Sandy would be really upset about bring transferred to a new city. But after asking her some questions, Joanna learned that Sandy was excited to be promoted to a better position in a larger city. Joanna used which listening skill in this situation in order to respond appropriately?
A) evaluative listening
B) perception checking
C) mediation
D) categorization

Question

Quizplus · Accepted Answer

Joanna used perception checking to clarify her understanding of Sandy's feelings and thoughts about the transfer. Instead of making assumptions, Joanna asked questions to confirm her perception and respond appropriately.

Joanna Was Sure That Her Coworker Sandy Would Be Really