Which of Crosby's Absolutes of Quality refers to the idea of using SPC techniques to prevent quality problems?
A) The definition of quality is conformance to requirements
B) The performance standard is zero defects
C) The system of quality is prevention
D) The measure of quality is the price of nonconformance

Question

Quizplus · Accepted Answer

The absolute that refers to the use of SPC techniques to prevent quality problems is "The system of quality is prevention." This absolute emphasizes that quality should be built into the system from the beginning, and that preventing defects is a more effective approach than detecting and correcting them later on. The use of statistical process control (SPC) techniques, which involve monitoring and controlling a process to ensure that it remains within acceptable limits, is a key element of this approach to quality.

Which of Crosby's Absolutes of Quality Refers to the Idea