Six Sigma involves a long-term commitment to the identification of customer expectations and excelling in meeting and exceeding those expectations.

Question

Quizplus · Accepted Answer

This statement accurately describes the philosophy of Six Sigma, which emphasizes a customer-centric approach to quality improvement. Six Sigma methodologies aim to reduce defects and variability in processes in order to consistently deliver high-quality products or services that meet or exceed customer expectations. This requires a sustained focus on data-driven analysis, process improvement, and a commitment to continuous learning and development among team members.

Six Sigma Involves a Long-Term Commitment to the Identification of Customer