Using customers as servers is associated with what type of capacity management technique?
A) Employee scheduling
B) Yield/revenue management
C) Self-service
D) Employee cross-training

Question

Quizplus · Accepted Answer

Using customers as servers is known as self-service, where customers perform certain tasks that would otherwise be done by employees. This technique is commonly used in fast-food restaurants, gas stations and some retailers to reduce labor costs and enhance efficiency. The other three techniques- employee scheduling, yield/revenue management and employee cross-training- are different methods of managing capacity in service organizations.

Using Customers as Servers Is Associated with What Type of Capacity