When customer service activities are neglected, this is referred to as a __________.
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Q101: It makes little sense to segment customers
Q102: Allowing another firm to perform customer service
Q103: Customer profitability can change over time.
Q104: The customer service process provides direction for
Q105: An internal customer service audit can identify
Q107: A company may discover that it has
Q108: A company's response to a failure of
Q109: The design and delivery of high-value customer
Q110: Customers should be segmented prior to customer
Q111: Service recovery is an attempt by a
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