Which of the following definitions is most closely associated with "operations management"?
A) The management of processes responsible for the delivery of products to consumers
B) The management of activities that add value in a manufacturing environment
C) The effective management of knowledge within an organization
D) The effective planning, organizing, and controlling of the value-creating activities of the firm

Question

Quizplus · Accepted Answer

Operations management is concerned with managing the processes that create and deliver a firm's products or services. This involves planning, organizing, and controlling the various activities that add value to the product or service, including design, production, distribution, and customer service. Option D best captures this definition by emphasizing the importance of value creation and effective management of the firm's activities. Option A is too narrow in focus, as it only refers to the delivery of products to consumers. Option B is too specific to manufacturing and may not be applicable to service organizations. Option C refers to knowledge management, which is a separate but related function.

Which of the Following Definitions Is Most Closely Associated with "Operations