High customer contact services are more likely to offer a variety of customization options than low customer contact services.

Question

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High customer contact services, such as restaurants or hair salons, have more opportunities to interact with customers and understand their specific needs and preferences. This allows them to offer more customized options, such as personalized menus or hairstyles. Low customer contact services, such as manufacturers, do not have as many opportunities to interact with customers and are more likely to offer standardized products with limited customization options.

High Customer Contact Services Are More Likely to Offer a Variety