Which of the following describes the new emphasis on experience-level agreements (XLAs)?
A) They are only required to provide traditional metrics in their reporting rquirements
B) They focus on business metrics and results given the dramatic changes in the IT services industry.
C) They are contracts used only in farshoring options.
D) Such contracts are tightened by not including clauses related to actions in the event of noncompliance
E) All of the above.

Question

Quizplus · Accepted Answer

XLAs focus on business metrics and results rather than just traditional metrics, reflecting the changing landscape of the IT services industry. The other options are incorrect.

Which of the Following Describes the New Emphasis on Experience-Level