The phrase 'customers are asked to buy promises' refers to the fact that:
A) intangible aspects are often not delivered
B) consumers try out and then select services
C) consumers cannot try out services in advance
D) intangible aspects can be quantified and measured
E) all services received are the same
Correct Answer:
Verified
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Q19: Which one of the following is NOT
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Q22: Characteristics of a service that consumers find
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