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According to Vargo and Lusch's Service-Dominant Logic, Customers for Services

Question 21

Multiple Choice
According to Vargo and Lusch's service-dominant logic, customers for services are co-creators of value.Which statement best expresses what this means?

According to Vargo and Lusch's service-dominant logic, customers for services are co-creators of value.Which statement best expresses what this means?


A) Value is delivered only when customers engage or participate during service production and consumption.
B) Service providers handle service production and delivery, but customers consume the service.
C) Customers today tend to be artistic and creative in how they approach services.
D) Customers expect services delivery to include many creatively designed tangible features.
E) Customers must create their own services, rather than paying others to deliver the services to them.

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